Terms and information

Company information

The content of this online store is provided, updated and managed by the following companies:
Lapland House AB
Vuonovägen 10
SE-953 92 Haparanda
SWEDEN
Organization number (VAT-number): SE556746421801
Telephone number: +46 (0)922-61400
Email address: info@laplandhouse.com

Payment and prices
All prices are current and may change in the future. The individual and current total price for your order is summed up at checkout, including any charges for shipping and payment, as well as VAT.

We offer the following payment methods: Kustom Checkout
Kustom Checkout makes it easy, flexible and secure for you to shop online. By answering a few questions, you identify yourself easily and you can choose the payment method that suits you best. A finesse with Kustom Checkout is that we differentiate between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either with a Kustom invoice or Kustom account - or by card or bank transfer. Everything is equally safe.
Invoice   
If you choose this option, we will send you an invoice closer to delivery. Then we apply the payment option 50% before delivery, the rest 10 days after delivery. We will run a credit report on you.
Conditions for payment are also specified in the checkout under the respective payment options.

Deliveries and returns
We offer the following delivery methods:
Delivery Delivery prices vary depending on the volume or weight of the order and the delivery address for deliveries within Sweden. At checkout, select the county to which the delivery address belongs, then the shipping cost will be correct. Conditions for delivery are also specified in the checkout under the respective delivery method.
When you order the product, you can enter the desired delivery time, which is confirmed on the order acknowledgment that comes after the webshop's automated confirmation. If an article has a different delivery time, it is stated next to the respective article. If a delivery delay occurs, we will notify you of this by e-mail.
You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our supplier or forwarder cannot fulfill their commitment to us. We reserve the right to exonerate ourselves from all compensation to the customer regarding delivery delays.

Returns

To the withdrawal request form

Returns are at your own expense unless the item is defective or we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you. 14 days open purchase We comply with the Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receiving your order (or most of it). The item must be returned well packaged, in good condition and in the original box.
If you, as a customer, have handled the article to a greater extent than is necessary to determine its properties or function and this has led to the article being returned being less valuable, we have the right to deduct an amount corresponding to the reduction in value of the article from the amount to be refunded. The reduction in value is assessed on a case-by-case basis.

Returns are sent to:
Lapland House AB
Vuonovägen 10
SE-953 92 Haparanda
Sweden

Refund
If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You must pay the return costs yourself when you send the item back. Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Privacy Policy
When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the Personal Data Act (PUL), you have the right to receive the information that we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us by e-mail.

Processing of personal data
The new General Data Protection Regulation (GDPR) comes into force on 25 May 2018.

Information on how we handle your personal data:
We protect your personal data so you can feel safe. We do not share your data for any external purpose. We keep your social security number until ownership has passed to you, i.e. when full payment is received for the item. Your social security number will then be deleted. Other information is stored in accordance with the Accounting Act. All personal data is protected and we comply with applicable data protection regulations.

What we use personal data for
When ordering goods from us, we need your name, address, telephone number, social security number and email address to process your invoices and payments, for credit reporting purposes, and to deal with complaints and complaints (to identify an individual). Certain information can/must be submitted to authorities, e.g. Tax Agency, Customs.
What data we collect when ordering a brochure
If you have ordered our brochure via the website or telephone, we save this information for a maximum of 1 year in order to check our agreement on price or anything else relating to the goods. We do not use the collected information  for marketing. When we send a quote to the customer, we only write the postcode where the cottage is to be. delivered.

Rights as a customer
You have the right to know why your personal data is processed, during which time period the processing takes place, who takes part in it and what consequences the processing has.

Right of access: You can request information about what data we have about you.
Right to rectification: You have the right to supplement information that is missing and relevant. If we have incorrect information, you have the right to have this corrected.
Right to deletion: Your data (invoice data and invoice data) is saved as long as it is necessary according to law, e.g. the Accounting Act. How we protect your personal data We are constantly working to protect our customers' privacy. Our security work includes protection for people, information, IT structure, internal and office buildings. Access to your data is only given to those who need it for their work. We continuously protect ourselves against spam and viruses in our computers and networks.